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Sun, Apr 22, 2012 at 12:22 PM

Hey all I wanna hear everyone's VIP experience feedback (good or bad) and would appreciate if we can keep them all in this thread.

This way if I have to direct anyone at Ground ctrl to this thread it will be easy and organized into one thread instead of scattered.

Thank You!
Dominique ~ Web Manager
Godsmack | Sully Erna | |

Replies to This Posting


    Tue, May 22, 2012 at 5:39 PM

    I’m really glad I saw the posting about the photos link on the band’s fb page. This led me to this forum discussing VIP experiences. I had a couple of issues with my VIP experience. First of all, and I suppose this is the most important, THE WHOLE CONCERT WAS AMAZING!!!! Easily the best rock show I’ve ever seen. Godsmack and StainD are two of my favorite bands. These tickets and the VIP package were a birthday present to myself. While the concert was incredible, the VIP was certainly less than so. I purchased the Gold package for the sole reason of getting to meet the band. I arrived at the venue 30 minutes before the appointed time and waited where I was instructed to. At the right time, a lady came from within the building and said she was there to hand out the VIP materials. You had to show her ID and your ticket. After handing out everyone’s items we were told two specifics of the M & G. There were to be NO PICTURES and you could only have ONE thing that the band would sign. I was not too surprised by this as other meet and greets I had attended had similar rules. But this is all that we were told. As we were brought inside I was chatting with other members of the group and was sorely disappointed to learn that not everyone there had purchased the Gold package. There were people who had purchased Silver packages as well. Several of the people actually showed me receipts and their ticket that said so. According to the MassChaos website, the Godsmack website and Ticketmaster, only the Gold package came with a meet and greet. It seemed HIGHLY unfair that people who paid considerably less were afforded the same opportunity. Good for them that they got to meet the band for less, but very irritating to those of us that paid more for that specific detail. Once we got to the table, we were herded right thru. It was hello, sign, next. I would say that my actual face time with the band was less than 30 seconds. Then we were pointed out a side door to wait back outside where we started for the remaining 2 hours before doors opened to the venue. I understand that the band itself doesn’t control the VIP experience. I also understand that they have many commitments on the day of the show. But the whole process seemed much less controlled than I expected. Anyone could get in, some people who only purchased one ticket got more than one of the VIP items and beyond the no pictures and one signed item, we were not given any other information. Go this way, stand here, out this door. If more attention had been paid to those who actually paid for the M& G, then the short time the band had for it could’ve been spent with those people. Not just hurry to get all 50 or 60 through.

    The other distressful thing didn’t come up until tonight. When I saw the fb posting about VIP photos, I was somewhat confused because it said that they were VIP photos from the MassChaos tour meet and greets. During my VIP, I was under the impression that photos weren’t allowed. So I followed the link and realized that these were indeed photos from the M & G’s. My concert date was April 15 in Estero, FL. The earliest date on the link was Apr 17. I was very upset to learn that the fans in FL that paid an equal amount as fans in other cities weren’t afforded the same chance for pictures with the band. Even if was like other posters on this thread have said and it was a walk up, take a pic and go, that would’ve been acceptable. Just to have that souvenir of you with your favorite band would’ve been worth it. From what I could see in the photos, everyone had the same exact items the fans in Estero received. I was originally scheduled to be in Nashville the day of that show and looked into buying tickets and another VIP because I like Godsmack so much. The items listed were the exact same as what I had purchased for the Estero show. There was no mention of a picture. My work plans changed and I ended up not being there. So that makes it even more upsetting that hard earned money I paid didn’t seem to get me what it got others. Why weren’t VIP photos taken at the Estero show meet and greet?? Several of us were talking after we met the guys and we were all wondering, “Is that it?” There was a guy who had tour credentials walking around outside and one of us asked him if that was all for the VIP packages. The items and a quick autograph. We wanted to make sure we didn’t miss anything. He replied that was it. I was very disconcerted to see that photos were taken on subsequent tour dates with people who apparently paid the same price I did and got a much better experience.

    For future tours, I would make sure that it is stated very clearly what will and will not be part of the VIP packages. It should be the same for all cities. Then that needs to be enforced. No matter who is in charge of it.


    Tue, May 22, 2012 at 6:12 PM

    I attended the Bossier City, LA concert. I bought the Gold VIP pass because the Silver package did not include the meet & greet. That is the way it was advertised. Yet why is it that Silver package ticket holders got to attended the meet & greet and have their photo taken? I love Godsmack's music. It was always my dream to see them in concert. I finally got my dream just to be disappointed with the meet & greet. There wasn't any meet & greet... just rush rush and hurry the hell up. Stand in this line, stand in that line. Get your stuff, have one thing signed, get back in line. The lady taking the photos was extremely rude. Majority of us standing in line were laughing and cutting up and talking amongst each other. I bought 2 VIP Gold packages at $180 a piece. I really felt it wasn't worth the price.

    On an ending note, I will say that Godsmack's stage performance is out of this world for a concert! They do put on an awesome show! But, sadly, I will not be buying a VIP package again. I'm hoping to catch a show on Sully's Avalon tour...... but no VIP package for me.


    Tue, May 22, 2012 at 7:21 PM

    and just to make a point elly. i would of done the vip but a friend brought my ticket for me and i did not think it was right to ask her to pay 100 dollars more.
    i agree with dom. i was lucky, right place right time for me.
    vip is easier


    Tue, May 22, 2012 at 7:22 PM

    I was very happy with the experience overall. My only request would be to email the details for when and where to meet at least a week in advance so people can plan. I was leaving from work and needed to let them know what time, but I didn't get the information until the night before the show.
    It turns to silence, a silence sometimes I can hear
    Internal violence, a struggle deep within
    What if
    What if I leave could I still breathe
    What if I breathe could I still be
    And if I leave would I be me
    What if, what if


    Wed, May 23, 2012 at 7:10 AM

    sullysnymphoxxx wrote:
    My only request would be to email the details for when and where to meet at least a week in advance so people can plan.

    I strongly agree. Although I ended up missing a recent VIP, I still received the email notification (less than the promised 48 hours prior I might add).

    Reading the reviews here it seems like the meet time is normally at roughly 4:15 or so. Why not tell people that one week (or more) before with a caveat that the time may shift slightly and will be 100% confirmed 48 hours prior?

    For $160 we would be paying for them to send two emails rather than one. Seems reasonable to me.

    I bought VIP for Halestorm in July and have already received more emails and information from Artist Arena than I ever did from ground(ctrl). They've already sent me an email with a rough idea of when and where I should be... and the show is still 2 months away!


    Wed, May 23, 2012 at 7:58 AM

    where does one find the VIP for Halestorm? I can see tons of tour dates, but no info about that.


    Wed, May 23, 2012 at 8:33 AM

    ^ The Halestorm website in general (and Board and Event areas specifically) has to be one of the most confusing and cumbersome series of band pages ever. It's all there, it's just next to impossible to find anything and when you do the pages take too long to load. Their old site was simple, this new one is horrible.

    You have to register with Artist Arena HERE

    Once that's done, the VIP purchase is fairly simple (and incredibly inexpensive).


    Wed, May 23, 2012 at 8:50 AM

    Wow, I'm already registered, and I can't believe that price. OOOH, this is gonna be good. Theyr'e all through Texas the week of my birthday, so guess who's gonna see Halestorm again?


    Wed, May 23, 2012 at 8:55 AM

    That's funny. They're in Toronto the week of my birthday as well.
    I know!! The price is ridiculously cheap. mmmmmmmmm Lzzy Hale.


    Wed, May 30, 2012 at 8:12 AM

    Will you go?
    I like Halestorm, maybe the only girl band I like...
    I am an angel. My horns are just there to hold the halo up


    Wed, May 30, 2012 at 8:57 AM

    Yes, I am going. Have already purchased the VIP Meet & Greet package (for only $45!!!!)

    Halestorm are a bit outside of my normal listening but I grew to really appreciate them when they released "Live In Philly".
    They're the real deal, no nonsense, straight up the middle, quality rock band.
    The musicianship and songwriting alone is enough for me to want to see them.

    And then there's Lzzy. 10 years from now people will still be talking about her. Mark my words.


    Wed, May 30, 2012 at 9:10 AM

    I believe you
    So you will hav ethe chance too meet Lizzy wow,I sence some good pictures and stories comming up

    Do you listen to Gojira?
    Im listening them now,they are good
    Gojira - Where Dragons Dwell
    I am an angel. My horns are just there to hold the halo up


    Wed, May 30, 2012 at 9:41 AM

    Yes, Gojira are great. I almost saw them open for Lamb Of God in 2007 but I got there a bit too late and totally missed Gojira's set. Oops.
    They're playing in Toronto this summer (with Lamb Of God again). Gonna try not to miss them this time around.

    omg, Sorry Dom. I have been murdering your VIP Feedback thread. Very very sorry.


    Wed, May 30, 2012 at 9:49 AM

    Thew were in Belgrade with Metallica and they were very good!!!!

    I'm exploring some other bands now,just to open my views and Im listening to Exodus...we will see if I like them enough
    I am an angel. My horns are just there to hold the halo up

  15. Moderator


    Wed, May 30, 2012 at 6:57 PM

    Halestorm's drummer is really good, real nice kid too. He adores Shannon! (I say kid cause he is a youngster, well compared to me that is).
    Dominique ~ Web Manager
    Godsmack | Sully Erna | |


    Tue, Jun 5, 2012 at 4:33 AM

    Seems I've missed out on quite a bit lately....been pre-occupied with work & haven't had chance to go online other than with cellphone, which is shitting the bed daily, and new one will arrive today. Halestorm VIP for $45? They kicked ass in the "Bing" and both Les and I would love to see them, either as opening band or headliner....


    Tue, Jun 5, 2012 at 6:38 AM

    I just responded to your PM about tix Craig.


    Wed, Jun 6, 2012 at 12:24 PM

    Gotcha Razor....Thanks!!